Privacy Policy

Debyani Tours & Travels (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website debyanitours.net or engage our tour services. Please read it carefully.

1. Information We Collect

We collect information that you provide directly to us when making enquiries or booking tours. This may include:

• Full name, date of birth, and nationality
• Email address, phone number, and WhatsApp number
• Passport details or government-issued ID number (required for tour permits and hotel check-in)
• Travel dates, group size, and tour preferences
• Any medical conditions or dietary requirements you voluntarily disclose for tour planning purposes
• Payment information (processed securely; we do not store full card details)

We may also automatically collect certain technical data when you visit our website, including your IP address, browser type, pages viewed, and referring URLs, via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming tour bookings and reservations
• Arranging accommodation, transport, and guide services on your behalf
• Communicating booking confirmations, itinerary details, and updates via email or WhatsApp
• Complying with Nepal government requirements for trekking permits, national park fees, and hotel registrations
• Responding to your enquiries and customer support requests
• Sending promotional information about our tours (you may opt out at any time)
• Improving our website and service offerings through aggregate analytics

3. Information Sharing

We do not sell or rent your personal information to third parties. We share your data only as necessary to operate our tours:

• Hotels & Guesthouses: Name, ID details, and check-in dates are shared for room reservations.
• Airlines & Helicopters: Passenger name and ID details are provided as required for ticketing.
• Local Guides & Drivers: Contact information and itinerary details shared to coordinate logistics.
• Government Authorities: Personal details submitted where required by Nepal tourism regulations and permit systems.
• Payment Processors: Financial details handled by trusted, PCI-compliant payment gateways.

All third parties with whom we share data are required to handle it confidentially and use it only for the specific purpose for which it was shared.

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses basic cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymised.

You can disable cookies through your browser settings. Note that doing so may affect some functionality of the website.

6. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Facebook, Instagram, and Google Maps. These services have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of any third-party sites.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data that we hold. You may also withdraw consent for marketing communications at any time. To exercise these rights, contact us at the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us: